Privacy Policy

Casa 4 Serras

Last updated: February 2026

1. Introduction

Casa 4 Serras (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

Visit our website www.4serras.com
Submit an enquiry form
Contact us via email, phone or social media
Book a stay at our property

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Portuguese data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

4 Serras

NIF: 513795391
Registered address: Rua Castilho 57 Rch Dto 1250-068 Lisboa
Email: info@4serras.com
Phone: +351 963707490

3. Personal Data We Collect

We may collect the following categories of personal data:

A. Information you provide directly:

Full name
Email address
Phone number
Country of residence
Booking details (dates, number of guests, special requests)
Payment details (when applicable)

B. Information collected automatically:

IP address
Browser type and device information
Website usage data (via cookies and analytics tools)

4. How We Use Your Data

We use your personal data for the following purposes:

To respond to enquiries
To provide availability and pricing information
To manage and confirm bookings
To communicate before, during and after your stay
To comply with legal obligations
To improve our website and services
For marketing communications (only if you have consented)

5. Legal Basis for Processing

We process your data based on:

Performance of a contract (booking management)
Legitimate interest (responding to enquiries and improving services)
Legal obligation (tax and regulatory requirements)
Consent (for marketing communications, if applicable)

6. Data Retention

We retain personal data only for as long as necessary:

Booking data: retained as required by tax and accounting regulations
Enquiry data: retained for up to 24 months unless a booking is made
Marketing data: until consent is withdrawn

7. Data Sharing

We do not sell your personal data.

Your data may be shared only with:

Payment providers
Accounting and legal advisors
IT and website service providers
Authorities where legally required

All third parties are required to respect the security of your personal data.

8. International Data Transfers

If any service provider processes data outside the European Economic Area (EEA), appropriate safeguards will be implemented in accordance with GDPR requirements.

9. Your Rights Under GDPR

You have the right to:

Access your personal data
Rectify inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Withdraw consent at any time
Lodge a complaint with the Portuguese Data Protection Authority (CNPD)

To exercise your rights, please contact us at: info@4serras.com.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration.

11. Cookies

Our website uses cookies to enhance user experience and analyze website traffic.

You can manage cookie preferences through your browser settings.

For more information, please refer to our Cookie Policy (if applicable).

12. Contact Information

If you have any questions regarding this Privacy Policy or the way we handle your personal data, please contact:

Casa 4 Serras
Email: info@4serras.com
Website: www.4serras.com